Question:

How do I prevent the Blackberry Desktop Manager from downgrading my handheld software?
Answer:

If Documents To Go has only been downloaded and installed to the BlackBerry phone, and the Desktop Manager software on your computer contains an older version, connecting and synchronizing the BlackBerry with the computer may cause the handheld to be overwritten with the older version of Documents To Go. The following steps will prevent this from happening:

1. Close the BlackBerry Desktop Manager if it is running
2. Browse to the following location on your computer:

C:\Program Files\Common Files\Research In Motion\Shared\Loader Files\”device software”\

NOTE: The “device software” folder typically has the model number of the phone in its name (e.g. 8800, 8100, etc).

1. Inside the “device software” folder, locate the file called DocumentsToGo.alx
2. Rename this file to DocumentsToGo.old
3. Launch the BlackBerry Desktop Manager
4. Open the Application Loader and sync your phone

You should no longer be prompted to downgrade Documents To Go during the desktop sync. Continue reading Prevent Blackberry DM from downgrading Doc2Go →